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Privacy Policy

Your privacy and data protection are our top priorities

Your Privacy Matters

At RustSkinCrate, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our gaming marketplace and services.

Information We Collect

Personal Information

When you create an account or make a purchase, we collect:

  • Account Information: Username, email address, password (encrypted)
  • Profile Data: Display name, avatar, gaming preferences
  • Contact Details: Email address for communications and support
  • Payment Information: Billing address, payment method details (processed securely by our payment partners)

Gaming Data

To enhance your gaming experience, we collect:

  • Steam Integration: Steam ID, public profile information, game library (with your consent)
  • Purchase History: Items bought, transaction dates, payment amounts
  • Inventory Data: Skins owned, trade history, item preferences
  • Usage Statistics: Time spent on site, pages visited, features used

Technical Information

We automatically collect certain technical data:

  • Device Information: Browser type, operating system, device model
  • Connection Data: IP address, internet service provider, connection speed
  • Website Analytics: Page views, click patterns, session duration
  • Cookies & Tracking: As described in our Cookie Policy

How We Use Your Information

🛒 Service Provision

  • Process your orders and deliver digital items
  • Manage your account and provide customer support
  • Enable secure payments and prevent fraud
  • Facilitate skin trading and marketplace transactions

Personalization & Improvement

  • Recommend skins and items based on your preferences
  • Customize your browsing experience
  • Analyze usage patterns to improve our services
  • Develop new features and gaming tools

Communication

  • Send order confirmations and delivery notifications
  • Provide customer support and respond to inquiries
  • Share important updates about our services
  • Send marketing communications (with your consent)

Security & Legal

  • Protect against fraud, abuse, and security threats
  • Comply with legal obligations and regulations
  • Enforce our terms of service and community guidelines
  • Resolve disputes and investigate violations

Information Sharing

We respect your privacy and only share your information in specific circumstances:

Service Providers

We work with trusted third-party providers who help us operate our services:

  • Payment Processors: PayPal, Stripe, and other secure payment gateways
  • Cloud Services: AWS, Google Cloud for secure data storage
  • Analytics: Google Analytics for website performance insights
  • Customer Support: Help desk software for efficient support

Legal Requirements

We may disclose your information when required by law or to:

  • Comply with legal processes, court orders, or government requests
  • Protect our rights, property, or safety
  • Investigate fraud or security incidents
  • Enforce our terms of service

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.

Data Security

We implement comprehensive security measures to protect your personal information:

Encryption

All sensitive data is encrypted using industry-standard AES-256 encryption both in transit and at rest.

Secure Infrastructure

Our servers are hosted in secure data centers with 24/7 monitoring, firewalls, and intrusion detection systems.

Access Controls

Employee access to personal data is strictly limited and monitored, with regular security training and background checks.

Regular Audits

We conduct regular security audits and penetration testing to identify and address potential vulnerabilities.

Your Rights

You have several rights regarding your personal data:

Access

Request a copy of all personal data we hold about you

Correction

Update or correct inaccurate personal information

Deletion

Request deletion of your personal data (subject to legal requirements)

Portability

Export your data in a machine-readable format

Restriction

Limit how we process your personal information

Objection

Object to certain types of data processing

How to Exercise Your Rights

To exercise any of these rights, contact us at:

  • Email:[email protected]
  • Support Portal: Contact Form
  • Account Settings: Manage preferences in your user dashboard

We will respond to your request within 30 days and may require identity verification for security purposes.

International Data Transfers

RustSkinCrate operates globally, and your data may be transferred to and processed in countries other than your own. We ensure adequate protection through:

  • Adequacy Decisions: Transfers to countries with adequate data protection laws
  • Standard Contractual Clauses: EU-approved contracts for international transfers
  • Privacy Shield: Compliance with US-EU data transfer frameworks
  • Binding Corporate Rules: Internal policies ensuring consistent protection

Children's Privacy

RustSkinCrate is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

For users between 13-18 years old, we recommend parental guidance when using our services and making purchases.

Third-Party Services

Our website may contain links to third-party services and integrations:

Gaming Platforms

  • Steam: Integration for inventory management and authentication
  • Discord: Community features and customer support
  • Social Media: Sharing and social login features

Payment Services

  • PayPal: Secure payment processing
  • Stripe: Credit card and digital wallet payments
  • Cryptocurrency: Bitcoin and other digital currency payments

These third-party services have their own privacy policies, and we encourage you to review them before using these services.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will:

  • Post a prominent notice on our website
  • Send email notifications to registered users
  • Update the "Last Modified" date at the bottom of this policy
  • Provide a summary of key changes

Your continued use of our services after any changes indicates your acceptance of the updated policy.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Privacy Officer

[email protected]

Last Updated: January 15, 2025

Effective Date: January 15, 2025

Version: 2.1

Quick Navigation

  • Information We Collect
  • How We Use Data
  • Information Sharing
  • Data Security
  • Your Rights
  • Contact Us

Related Policies

📋

Terms of Service

Rules and guidelines

🍪

Cookie Policy

How we use cookies

Data Protection

GDPR Compliant

EU data protection standards

SSL Encrypted

Secure data transmission

SOC 2 Certified

Industry security standards

Need Help?

Our privacy team is here to help with any questions about your data protection rights.

Contact Privacy Team
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